OpenAI releases data on how people use ChatGPT as a healthcare ally
🤯 3 in 5 U.S. adults say they’ve used AI tools for their health or healthcare in the past three months
Here are three key takeaways:
1) Consulting AI for Health Information Is a Real (and Growing) Use Case — Especially in “Hospital Deserts”
3 in 5 U.S. adults say they’ve used AI tools for their health or healthcare in the past three months.
More than 5% of ChatGPT messages globally are about healthcare.
7 in 10 healthcare chats happen outside normal clinical hours.
600,000 healthcare-related messages per week come from users in underserved rural areas.
2) Even as Tech Accelerates at Sci-Fi Speed, U.S. Healthcare Keeps Declining — and Americans Have Lost Faith
U.S. healthcare quality is at a 24-year low.
70% of Americans believe the healthcare system is in a state of crisis.
3) Americans Don’t Understand Their Insurance (Gasp)
Roughly 2 million messages per week focus on health insurance, including:
Comparing plans
Understanding prices
Handling claims and billing
Eligibility and enrollment
Coverage and cost-sharing details